Which conference call service should you choose?

Conference Call Services

Conference Call Services

Conference call services help businesses connect with clients and staff. They also help minimise costs associated with travelling to face-to-face meetings. Conference calling also maximises time given to meetings and to the speed with which they can be arranged. Remote meetings using conference call services also help to reduce costs associated with in-person meetings while keeping people connected. There are various types of conference call services, each catering to different meeting and enterprise needs. The main types of conference calling include audio, video and web based services. Conference Call Review provides customers with important information in comparing service quality and features of each type of conference call option.


Choosing Conference Call Services

While some businesses may only require one type of conference call service, others may opt for greater versatility and functionality with advanced virtual features and technology. The choice is often an individual one based on business requirements and meeting needs. When choosing a conference calling service, consider whether advanced features are needed to facilitate discussions and share information. Also consider whether live and on-demand support is offered. On-demand and pre-scheduled conference calls are also important features to help with arranging meetings and inviting participants. In addition to these common features and supports, the type of technology is also a major consideration when comparing and choosing conference call services.


Audio Conference Calling

The basic and most popular conference call service is audio. Audio conference calling is telephone based. Meeting participants use common dial-in numbers and access codes to call into a meeting and participate remotely. Audio conferencing facilitates collaboration between staff, clients and others regardless of where they are located. Conference calling services can be on-site or off-site. On-site systems required telephone and other equipment to be physically located at a business, while off-site systems allow users to access remotely access a conference calling service housed at the facilities of a service provider.

When choosing an audio conference calling service, customers should consider the type of technology used to deliver the service. For the highest level of security and reliability, consider conference call services that offer high-intelligence private IP infrastructure. This technology also ensures scalability where technology can grow with a business and increasing needs, and maintain audio quality and reliability regardless of the number of callers. In addition, technology that allows businesses to integrate an audio conference calling service with existing IP networks and infrastructure can help save costs.


Video Conference Calling

The type and quality of video conferencing varies greatly between service providers. Different hardware components and software systems are used depending on the conference call service. While some systems may allow users to leverage existing video conference systems, others may require new equipment at an additional cost. Video conference calling provides users with the ability to see other meeting participants. This allows participants to see visual cues and behaviour that is otherwise invisible with audio based conference calls.

When choosing video conference call services, consider the service’s platform and interface and how easy it is to use. New technology can be daunting, so it is important that users can adapt quickly and learn how to use the technology relatively easily. Video conference calling with point-to-point connections between multiple PCs and webcams is also an important feature to facilitate access, regardless of where participants are located. The best video conference call services maintain high video quality regardless of the number of participants. Confirming the bandwidth and related supports is therefore important to ensure a high standard of service and a good meeting experience for participants.


Web Conference Calling

Also known as webcasting, web conference calling using dedicated software technology or online browsers and plug-ins. These systems typically feature multi-layered security systems to maintain confidentiality. Certain service providers may also allow users to customise the layout and branding of the web conferencing interface. Web conference calling is ideal when working collaboratively to develop documents. It is also a useful platform for sharing presentation materials.

Similar to video conference calling, it is important that web-based services are easy to use and learn. If a system is too difficult to learn, uptake within an organisation will likely suffer. With web conference calling, interactive features are also a key consideration when choosing a service. Certain conference call services include features such as chat, file sharing, whiteboard functionality, and the option to pass control of the desktop view between different meeting participants. The ability to integrate web conferencing with audio and video conference is also important to ensure a high level of functionality and interactivity. This gives participants the option to call-in or use video conferencing in addition to web-based functions.

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